If you’re providing services to clients outside India, you might assume one simple thing “this is export, so no GST.”
But in reality, GST law doesn’t always agree.
One of the biggest grey areas under the Goods and Services Tax is the classification between export of services and intermediary services. And this classification is not just technical it directly decides:
- Whether GST is payable or not
- Whether you get refund of Input Tax Credit (ITC)
- Whether your business faces litigation
We, as the tax consultant in Gurgaon, have noticed over the last few years, this issue has become a major litigation hotspot in India, especially for IT companies, consultants, BPOs, and global service providers.
Let’s break this down in simple words.
Understanding Export of Services under GST
What qualifies as export of services?
Under GST, a service is treated as an export of services only if certain conditions are satisfied.
Key conditions include:
- Supplier is located in India
- Recipient is located outside India
- Payment is received in foreign exchange (or permitted INR)
- Place of supply is outside India
- Supplier and recipient are not merely establishments of the same entity
If all these are satisfied, the service becomes a zero-rated supply meaning:
✔ No GST on output
✔ Refund of ITC allowed
This is why export classification is so valuable.
As per GST law, exports are meant to be tax-free to promote global competitiveness.
Recommended: Cross-Border Royalty & FTS Payments: Tax Optimization Under DTAA And GST Implications
What Are Intermediary Services under GST?
Now comes the tricky part.
Under GST, an intermediary is:
A person who arranges or facilitates the supply of goods or services between two or more parties but does not supply such services on his own account.
Simple understanding:
- You are not the main service provider
- You are connecting or facilitating
- You usually earn a commission or fee
Example:
- A broker connecting a foreign buyer and Indian seller
- A commission agent
- A sourcing agent
Key features of intermediary services:
- Requires 3 parties
- Two supplies exist (main + facilitation)
Role is supportive, not principal
The Core Issue: Export vs Intermediary
This is where things get complicated.
Even if:
- Your client is outside India
- You receive payment in foreign currency
👉 You may STILL be taxed under GST if your service is classified as intermediary
Why?
Because place of supply rules change everything.
Place of Supply – The Real Game Changer
For export of services:
- Place of supply = Location of recipient (outside India)
✔ Result: No GST
For intermediary services:
- Place of supply = Location of supplier (India)
❌ Result: GST payable in India
This is the root of most disputes.
Read More: Income Tax Checklist for Financial Year 2025-2026: 10 Key Actions Before March 31
Why This Issue Leads to Litigation
The difference sounds simple in theory but in practice, it’s extremely subjective.
Small wording differences in contracts can completely change tax treatment.
That’s why this area has:
- Multiple Advance Rulings
- High Court cases
- Ongoing disputes
In fact, classification of intermediary services has been described as a “persistent litigation hotspot” under GST.
Recent Judicial Interpretations & Trends
1. Courts favour “substance over form”
Courts are increasingly looking at actual role, not just contract wording.
If you are:
- Providing services on your own account
- Not acting as an agent
👉 Then courts may treat it as export.
2. Key case: Principal-to-principal matters
In a recent ruling, the Rajasthan High Court held:
- If services are provided directly to foreign entity
- Without facilitating third-party supply
👉 It is export of services, not intermediary
3. Supreme Court clarity (2026 trend)
A recent Supreme Court ruling clarified that:
- Educational consultancy services provided on a principal basis qualify as export
- Eligible for GST refund
This brought relief to many service providers.
4. GST Council intervention
The GST Council has also acknowledged confusion in this area and issued clarifications.
Even recent reforms aim to reduce disputes and support export-oriented industries.
Also Read: Dispute Resolution Panel (DRP) in Income Tax: Guide to Transfer Pricing Objections and Litigation
Common Scenarios Where Confusion Happens
Let’s make this practical.
Scenario 1: IT / Backend Support Services
- You provide backend services to foreign client
- You don’t deal with their customers
👉 Usually export of services
Scenario 2: Sales Facilitation
- You help foreign company find Indian customers
- You earn commission
👉 Likely intermediary service
Scenario 3: Marketing / Liaison Services
This is where most disputes arise.
Ask yourself:
- Are you promoting your client? OR
- Are you actually closing deals on their behalf?
👉 The answer changes tax outcome.
Scenario 4: Group Companies / MNC Structures
This is a major litigation area.
If Indian entity:
- Acts like a support center → export
- Acts like a facilitator → intermediary
Tax authorities often scrutinize these cases heavily.
Litigation Risks for Taxpayers
If your services are wrongly classified, consequences can be serious:
1. GST demand with interest
Tax authorities may demand GST with interest for past years.
2. ITC refund denial
If treated as intermediary:
- Export benefits are denied
- Refund claims get rejected
3. Penalty exposure
Incorrect classification can lead to penalties under GST law.
4. Long litigation cycles
Cases may go through:
- Adjudication
- Appeals
- High Court
Leading to time, cost, and uncertainty.
Red Flags That Trigger Disputes
Here are some common red flags that attract scrutiny:
- Agreements using words like:
- “facilitate”
- “arrange”
- “liaison”
- Commission-based payments
- Involvement with third-party customers
- Lack of clarity in scope of services
- Group entity arrangements
Tax authorities often rely heavily on documentation.
Practical Tips to Avoid Litigation
This is where most businesses go wrong not in tax, but in documentation and structuring.
1. Draft contracts carefully
Avoid words like:
- “facilitation”
- “agent”
- “intermediary”
Instead, clearly state:
✔ Services provided on principal basis
2. Define scope clearly
Your agreement should show:
- You are providing services independently
- Not arranging supply between others
3. Avoid commission model (where possible)
Fixed fee models are safer than commission-based structures.
4. Maintain strong documentation
Keep records of:
- Scope of work
- Deliverables
- Communication
5. Align invoicing with actual activity
Mismatch between:
- Contract
- Invoice
- Actual work
👉 can trigger litigation.
6. Conduct GST health check
Before year-end, review:
- Nature of services
- Place of supply
- Contract wording
Many companies now do this proactively to avoid disputes.
Impact on ITC and Refunds
This is the biggest financial impact.
If treated as export:
✔ No GST
✔ Full ITC refund available
If treated as intermediary:
❌ GST payable
❌ ITC refund blocked
This directly affects working capital.
As experts note, classification determines whether ITC refund survives or gets denied entirely.
Key Difference – Quick Summary
Why This Matters More in 2026
With:
- Increasing global service exports
- Growth of MNC structures
- Rise of consulting & outsourcing
👉 This issue is becoming more relevant than ever.
Even small businesses providing cross-border services are now facing scrutiny.
Why This Matters More in 2026
With:
- Increasing global service exports
- Growth of MNC structures
- Rise of consulting & outsourcing
👉 This issue is becoming more relevant than ever.
Even small businesses providing cross-border services are now facing scrutiny.
Final Thoughts
The difference between export of services and intermediary services may look technical but it has very real consequences.
A simple classification mistake can lead to:
- Tax demand
- Loss of refunds
- Litigation
The safest approach?
✔ Understand your role clearly
✔ Draft agreements carefully
✔ Review transactions proactively
Because under GST, it’s not just where your client is located
👉 It’s what exactly you are doing for them that decides your tax position.
Need Help?
If you're unsure whether your services qualify as export or intermediary, it’s always better to review before filing returns.
At DSRV India, we help businesses:
- Structure cross-border service models
- Review contracts from GST perspective
- Handle litigation and notices
👉 Facing GST classification issues? Let’s fix it before it becomes a dispute.